Frequently Asked Questions

What happens when I upload a file?

The file is encrypted with AES using a 256 bit key securely generated for your box on the client side before it's uploaded to our servers. This key is encrypted with your box password before it's sent over the network.

What if I lose my box password?

There is no way for us to recover your files without your password. Please keep your password safe and give it to your beneficiaries.

What if I'm still alive and my beneficiary has my password?

Your box will not be accessible to your beneficiary until you stop responding to your ping message past your inactive days. Once you become inactive, your beneficiaries will receive an email(if you provided it) that your box has been unlocked.

When will my box get deleted?

Your whole account including your boxes will get automatically deleted 3 years after your last activity. You can change this from 1 to 5 years in your settings.

Can I create separate passwords for users in the same box?

Yes, you can create multiple passwords for different beneficiaries in the same box under the Notify tab.

Can I send the box password as part of the notification?

Yes, but they will need to have a PGP public key from their email provider so we can store this information to our servers encrypted with it. The only way they can ever read the message is if they have the private key for the public key. It's usually automatically decrypted by their email provider once they read the email.

What happens after I cancel before the trial ends?

Your account will still be active until the trial period expires. Once the trial ends your account will be deleted including all the boxes and files.

What is the file size limit?

There is no limit. You can upload any file size. Note that encrypted size will usually add up to 20% more than the original size.

How do you make sure that you will keep our files safe?

We have backups in multiple regions for both database and files, your files are already encrypted when we get it plus it's also encrypted at rest on our servers.